Privacy Policy

 

Privacy Policy

Last Updated: 12 June 2023

This Privacy Policy describes how Glosson (referred to as "we," "us," or "our") collects, uses, discloses, and protects the personal information provided by users (referred to as "you" or "your") on the website glosson.co.uk (referred to as the "Site"). By accessing or using our Site, you consent to the practices described in this Privacy Policy.

  1. Information We Collect

1.1 Personal Information: We may collect personal information from you when you voluntarily provide it to us during your use of the Site. This may include your name, email address, postal address, phone number, and any other information that you provide to us.

1.2 Usage Information: We may also collect non-personal information about your use of the Site, such as your IP address, browser type, operating system, referring URLs, and interactions with the Site. This information is collected automatically through cookies and other tracking technologies.

  1. Use of Information

2.1 Personal Information: We may use the personal information you provide to us for the following purposes:

  • Process and fulfil your orders for products and services.
  • Communicate with you regarding your orders, inquiries, or customer service requests.
  • Provide you with information, updates, and marketing materials about our products and services, where you have provided consent to receive such communications.
  • Customise and improve the content and user experience of the Site.
  • Comply with legal obligations, such as tax and accounting requirements.
  • Protect against fraudulent or unauthorised transactions and monitor for any prohibited or illegal activities.

2.2 Usage Information: We may use non-personal information for various purposes, including but not limited to:

  • Analysing trends and statistics to improve our Site and services.
  • Customising your experience on the Site.
  • Monitoring and preventing unauthorised access or abuse of our services.
  1. Sharing of Information

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business and providing services to you. These third parties may include payment processors, shipping providers, and marketing service providers. However, we will only share your personal information to the extent necessary for them to perform their services.

3.2 Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

  1. Security

We take reasonable precautions to protect the security and confidentiality of your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

  1. Your Rights

You have certain rights under the UK data protection laws, including:

  • The right to access and obtain a copy of your personal information held by us.
  • The right to rectify any inaccurate or incomplete personal information.
  • The right to request the erasure of your personal information under certain circumstances.
  • The right to restrict the processing of your personal information in certain situations.
  • The right to object to the processing of your personal information, including direct marketing.
  • The right to data portability, allowing you to obtain and reuse your personal information for your own purposes across different services.
  • The right to withdraw your consent for marketing communications at any time.

To exercise your rights or if you have any questions or concerns about the processing of your personal information, please contact us using the details provided in Section 9.

  1. International Data Transfers

We may transfer and store your personal information outside the UK or the European Economic Area (EEA), including to countries that may not provide an equivalent level of data protection. In such cases, we will ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

  1. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  1. Cookies

We use cookies and similar tracking technologies on our Site. For more information about the cookies we use and your choices regarding cookies, please refer to our Cookie Policy.

  1. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at hello@glosson.co.uk.